Privacy Policy

1. Information We Collect

When you create an account, we collect your name, email address, and any profile information you choose to provide (such as a profile photo or skill rating). When you participate in sessions and tournaments, we record game results, scores, court assignments, and session history associated with your account.

2. How We Use Your Information

We use the information we collect to:

• Operate the Tri-Star Pickleball platform and manage your account
• Display your standings, stats, and history within your groups
• Send transactional emails (sign-up confirmations, invites, session updates)
• Notify you of events and schedule changes you have opted into
• Send billing notices for paid memberships (receipts, renewal reminders, and failed-payment alerts)
• Record club dues and tournament entry-fee payments so clubs and organizers can see who has paid

We do not sell or share your personal information with third parties for marketing purposes.

3. Data Storage

Your data is stored securely using Supabase, a hosted PostgreSQL database platform. All data is encrypted at rest and in transit. Transactional emails are delivered via Resend.

4. Payment Processing

When you purchase a membership, payments are processed by Stripe, Inc., our third-party payment processor. To set up and manage your subscription we share your name, email, and billing details with Stripe, and Stripe collects your payment-method information directly. We do not store your full card number — Stripe handles card data under its own security and privacy practices (see Stripe's Privacy Policy). We retain a limited billing record — your subscription status, plan, and renewal dates — to provide the service.

Club dues and tournament entry fees. When you pay a club's dues or a tournament entry fee online, the payment goes to that club's or organizer's own Stripe account, and your name, email, and payment details are shared with Stripe as that club's or organizer's customer. The club or organizer can see that you paid, the amount, and any refund, and has access to the payment in their Stripe account under Stripe's and their own practices. We keep a record of each payment (amount, status, date, and the club or tournament it was for) but never your card details.

Clubs and organizers who collect payments. To receive payments you connect a Stripe account. Stripe collects the identity, business, and bank details it needs to verify you and pay you out; we do not receive or store your bank account or tax ID. We store your Stripe account ID and its status (for example, whether it can accept payments) so the platform knows where to send payments.

5. Cookies & Local Storage

We use session cookies solely to keep you logged in. We also save a few preferences in your browser's local storage on your own device — such as your light or dark theme and which celebrations or prompts you've already seen — so they aren't shown again. We do not use tracking cookies, advertising cookies, or any third-party analytics cookies.

6. Your Rights

You may request deletion of your account and associated data at any time by contacting us at the email below. You may also update your profile information at any time from your account settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

8. Contact

Questions about this policy? Email us at info@tristarpickleball.com.